Gaya APA

Faure, L, M., Faure, M, M. (1999). Implementing Total Quality Management : Menerapkan Manajemen Mutu Terpadu . Jakarta: Elex Media Komputindo.

Gaya MLA

Faure, Lesley, Munro., Faure, Malcolm, Munro. "Implementing Total Quality Management : Menerapkan Manajemen Mutu Terpadu". Jakarta: Elex Media Komputindo, 1999. Text.